The Story Behind Heat Pumps HQ
Hi there! I’m Nate Thompson, and I started Heat Pumps HQ ten years ago with a simple goal in mind – to help Christchurch families stay comfortable in their homes without breaking the bank on power bills.
It all began when I was working for a larger HVAC company and kept seeing customers getting oversold expensive systems they didn’t need, or worse, getting poor installation work that left them frustrated and cold. I knew there had to be a better way to serve our community.
So in 2015, I took the leap and founded Heat Pumps HQ. What started as just me and a van has grown into Christchurch’s most trusted heat pump specialists, but we’ve never lost sight of what matters most – treating every customer like family and doing the job right the first time.
Ready to experience the Heat Pumps HQ difference? Get your free quote today →
What Drives Us Every Day
Our Mission
We believe every Christchurch home deserves efficient, reliable heating and cooling. That’s why we focus on finding the perfect heat pump solution for your specific needs and budget, not just selling you the most expensive option.
Our Values
Honesty First: We’ll always tell you the truth about what you need, even if it means recommending a smaller system or a repair instead of replacement.
Local Expertise: After a decade serving Christchurch, we know exactly how our unique climate affects heat pump performance. From the nor’west winds to those frosty winter mornings, we’ve seen it all.
Quality Workmanship: Every installation and repair is done to the highest standards. We’re not happy until you’re completely satisfied.
Fair Pricing: No hidden fees, no surprise charges. You’ll know exactly what you’re paying before we start any work.
Why Customers Choose Us
A Decade of Local Experience
Working in Christchurch has taught me a lot about what works and what doesn’t in our climate. I’ve installed heat pumps in everything from character villas in Merivale to new builds in Wigram, and each job has added to our knowledge bank.
“Every home is different, and every family’s needs are unique. That’s why we take the time to really understand how you use your space before recommending a system,” says Nate Thompson, founder of Heat Pumps HQ.
Trained and Certified Team
Our technicians aren’t just skilled – they’re passionate about what they do. We invest heavily in ongoing training to stay current with the latest technology and installation techniques. When you work with us, you’re getting certified professionals who take pride in their craft.
Comprehensive Service Offering
From initial consultations to emergency repairs, we handle every aspect of heat pump ownership. Our services include:
- Heat pump installation (single and multi-room systems)
- Regular maintenance and servicing
- Emergency repairs
- Energy efficiency assessments
- Smart system integration
- Compliance with building codes
Real Results for Real Families
Testimonial: “Nate and his team installed our heat pump last winter, and the difference has been incredible. Our power bills dropped by almost $100 a month, and the house stays perfectly comfortable. They explained everything clearly and left the place spotless.” – Simone K., Riccarton (May 2025)
Recent Success Stories
Here’s what we’ve been up to lately around Christchurch:
- Addington Villa Upgrade: Replaced an old gas heating system with an efficient multi-room heat pump, cutting heating costs by 60%
- Hornby New Build: Installed smart-enabled heat pumps in a new family home, integrated with solar panels for maximum efficiency
- Papanui Townhouse: Emergency repair on a weekend kept a young family warm during the coldest week of winter
- CBD Apartment: Quiet, efficient system perfect for inner-city living without disturbing neighbors
Our Service Areas
We proudly serve greater Christchurch, including:
- Addington
- Central Business District
- Hornby
- Papanui
- Riccarton
- And surrounding suburbs
What Sets Us Apart
Transparent Pricing
No surprises, no hidden costs. We provide detailed quotes upfront and stick to them. You’ll know exactly what you’re investing in your comfort.
Ongoing Support
Our relationship doesn’t end when we finish the installation. We offer customised maintenance plans and are always here when you need us.
Local Knowledge
We understand Christchurch’s unique climate challenges, from Canterbury’s temperature swings to dealing with dust and snow. This local expertise means we can recommend the right system for your specific situation.
Quality Guarantee
We stand behind our work with comprehensive warranties on both parts and labour. If something isn’t right, we’ll make it right.
“I’ve seen too many families struggle with poorly installed systems or pay way more than they should for heating. That’s not happening on my watch, we’re here to be honest advocates for our customers,” explains Nate Thompson.
Looking Forward
As Christchurch continues to grow and evolve, so do we. We’re constantly updating our knowledge about energy-efficient systems, smart technology integration, and solar-powered solutions.
The next ten years are going to bring exciting advances in heat pump technology, and we’re committed to bringing those benefits to Christchurch families at prices that make sense.
Get to Know Us Better
Want to learn more about how we can help with your heating and cooling needs? We’d love to chat about your specific situation. Whether you need a new installation, regular maintenance, or have questions about energy efficiency, we’re here to help.
Contact us today for a friendly, no-obligation consultation →
Ready to join hundreds of satisfied Christchurch customers? Get in touch today and discover why families across our city trust Heat Pumps HQ for all their heating and cooling needs.