Trust Your Local Heat Pump Company

Call Us Now! 03 242 1023

Heat Pump HQ Privacy Policy

Request Call Back

Last Updated: March 21, 2025

At Heat Pump HQ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, services, or communicate with us.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Name

  • Contact details (address, email, phone number)

  • Billing and payment information

  • Information related to your heat pump inquiries, installations, or services

Usage Data

We automatically collect certain information about your interaction with our website, including:

  • IP address

  • Browser type

  • Pages visited

  • Date and time of your visit

This data helps us understand how visitors use our site and improve our services.

How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our heat pump services

  • To respond to your inquiries and communicate with you

  • To process payments and manage your account

  • To analyze website usage and enhance user experience

  • To comply with legal obligations

Information Sharing and Disclosure

We respect your privacy and will only share your information under the following circumstances:

  • With service providers who assist us in operating our business

  • When required by law or to protect our legal rights

  • With your consent or at your direction

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Opt-out of marketing communications

  • Request deletion of your data, subject to legal requirements

To exercise these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

Heat Pump HQ
Christchurch
Email: info@heatpumps-christchurch.co.nz 
Phone: 03 242 1023