Last Updated: March 21, 2025
At Heat Pump HQ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, services, or communicate with us.
Information We Collect
Personal Information
We may collect the following types of personal information:
Name
Contact details (address, email, phone number)
Billing and payment information
Information related to your heat pump inquiries, installations, or services
Usage Data
We automatically collect certain information about your interaction with our website, including:
IP address
Browser type
Pages visited
Date and time of your visit
This data helps us understand how visitors use our site and improve our services.
How We Use Your Information
We use your personal information for the following purposes:
To provide and improve our heat pump services
To respond to your inquiries and communicate with you
To process payments and manage your account
To analyze website usage and enhance user experience
To comply with legal obligations
Information Sharing and Disclosure
We respect your privacy and will only share your information under the following circumstances:
With service providers who assist us in operating our business
When required by law or to protect our legal rights
With your consent or at your direction
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Your Rights and Choices
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Opt-out of marketing communications
Request deletion of your data, subject to legal requirements
To exercise these rights, please contact us using the information provided below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at:
Heat Pump HQ
Christchurch
Email: info@heatpumps-christchurch.co.nz
Phone: 03 242 1023