Last Updated: March 21, 2025
Welcome to Heat Pump HQ. These Terms and Conditions govern your use of our website and services. By accessing our website or engaging our services, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use our website or services.
1. Services
Heat Pump HQ provides heat pump installation, maintenance, and repair services in Christchurch, New Zealand. Our services are subject to availability and may change without notice.
2. Quotes and Pricing
2.1 Quotes provided are valid for 30 days from the date of issue, unless otherwise stated.
2.2 Prices are in New Zealand Dollars and include GST unless otherwise specified.
2.3 We reserve the right to adjust prices due to unforeseen circumstances or changes in scope of work.
3. Bookings and Cancellations
3.1 Service bookings are confirmed upon receipt of a deposit or written agreement.
3.2 Cancellations made less than 48 hours before a scheduled appointment may incur a cancellation fee.
4. Payment
4.1 Payment is due upon completion of services unless alternative arrangements have been agreed in writing.
4.2 We accept payment via bank transfer, credit card, or other methods as specified at the time of service.
4.3 Late payments may incur additional fees and interest.
5. Warranties and Guarantees
5.1 Manufacturer warranties apply to all heat pump units installed.
5.2 Our workmanship is guaranteed for a period of 12 months from the date of installation.
5.3 Warranty claims are subject to proper use and maintenance of the system as per manufacturer guidelines.
6. Customer Responsibilities
6.1 Customers must provide accurate information about their property and requirements.
6.2 Access to the property must be provided as agreed for service appointments.
6.3 Customers are responsible for obtaining any necessary permits or body corporate approvals.
7. Liability
7.1 Heat Pump HQ’s liability is limited to the cost of the services provided.
7.2 We are not liable for indirect or consequential losses arising from our services.
7.3 Customers are responsible for insuring their property and contents.
8. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Heat Pump HQ and protected by copyright laws.
9. Privacy
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
10. Governing Law
These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New Zealand.
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Heat Pump HQ
Christchurch
Email: info@heatpumps-christchurch.co.nz
Phone: 03 242 1023
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.